FAQ's

Here you can find a lot of answers to most of the questions you might have. 

If you can't find what you're looking for, please don't hesitate to contact me

What is a "glycerin melt & pour" soap base?

Glycerin is a major ingredient in melt and pour soap bases. In fact, some refer to melt and pour soap as “glycerin soap.” The large amount of glycerin is one of the reasons why melt and pour soap feels great on the skin.

Additional Glycerin is added to the Melt and Pour soaps, offering more soothing and hydrating properties to the skin. It also helps produce clear soaps that can be easily colored and shaped and that are gentle on the skin, making Melt and Pour soap ideal for use on sensitive skin types.

When I unwrapped my soap I saw a powder on it. Was is that?

That's nothing to worry about! We live in an area with a lot of humidity and due to the high glycerin content, melt and pour soap is extremely sticky and hard to properly wrap.So I dust off the soap with a little bit of organic arrowroot powder and then the wrap won't stick to soap.

The powder will disappear immediately after contact with water and does not effect the soap in any way.

Why do you use plastic wrap, I thought you try to be environmentally friendly?

To make sure that your soap always arrives in excellent condition, clean and doesn't get in touch with any environmental things we don't have any influence on, we wrap them in a biodegradable clear wrap. It's the only approved wrap on the market and we're proud to be able to both make sure you get the best product possible and do something for our environment!

How do I handle "melt & pour" soap best?

As any soap you should place it on a surface or dish where the water can drain, otherwise the soap will get "soggy" and not last as long.

My soap has "sweat" pearls, can I still use it?

Definitely yes! Melt & pour glycerin soap reacts to humidity and can show little pearls due to that, but this will not effect the quality of the soap and can be washed off easily.

What does "Detergent Free" mean?

These soap bases do not contain synthetic detergents or parabens.

How fast will my order be shipped?

Please allow 3-4  business days for us to make your soap since everything is handmade

Shipping is an additional time on top of this!

Canada wide 3 - 7 business days (standard shipping)

US & rest of the world 1 - 8 weeks (standard shipping)

To give you the best pricing possible Canada Post shipping rates are based on the size and weight of the order and will be shown accurately at checkout. 

Flat rate shipping (expedited Canada Post) is available in Canada at 9.99. $ for orders over 35 $ 

Flat rate shipping is available for United States/Expedited Parcel USA (50 of 62 states. Details at check out) at 15 $ for orders over 35 $.

Free Expedited Shipping Canada / US (50 of 62 states. Details at check out) for order over 100 $.

For more information on shipping and costs please click here

Customes & Import

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Additional Information about COVID

Due to COVID 19 there can be delays that we do not have any influence on and we apologize for possible delays in advance. 

For more information about our COVID 19 policies, please click here 

Returns & Exchanges

I accept cancellations within 24 hours of purchase.

As I'm certain that you will be happy with your order I gladly offer returns in case something is not the way you expected it.

Should you have any problems or concerns with your product please contact me and I'm sure we will find a solution.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not cover shipping costs for returns.

We cannot accept returns without prior authorization. All unsolicited products will not be refunded or returned.

 For more information and details on Returns & Exchanges please view our "Return Policies"

 

For any other general information about Natures Art by Restless-Roots, please visit our "General Terms of Service" site.

If you shouldn't be able to find answers to your question in the above section, please don't hesitate to contact us at manuela@naturesartbyrestlessroots.com

THANK YOU for stopping by !