Shipping Policy

Please be aware that we do not have large stock of items and therefore our turnaround time can be between 3-5 days, before your order can be shipped!

To give you the best pricing possible Canada Post shipping rates are based on the size and weight of the order and will be shown accurately at checkout. 

Flat rate shipping (expedited Canada Post) is available in Canada at 9.99. $ for orders over 35 $ 

Flat rate shipping is available for United States/Expedited Parcel USA (50 of 62 states. Details at check out) at 15 $ for orders over 35 $.

Free Expedited Shipping Canada / US (50 of 62 states. Details at check out) for order over 100 $.

We always try our best to get you your order as fast as possible, but delivery times below are and estimate and of course depend a lot on the current situation in each country.

How long does it take for my items to ship after I ordered?

As our soaps are "made-on-demand" the processing time is usually 3 days, not including holidays and weekends. During the holiday season, it can be up to 6 days. If you have a question about current times, email us at manuela@naturesartbyrestlessroots.com

How long will it take for my order until I get it?

Of course, this depends on where you live and which shipping method you chose at checkout.

But generally within Canada, the standard time will be about 7 business days.

US and rest of the world depend on the chosen shipping method but the standard delivery can take anywhere from 4 - 8 weeks

Due to COVID 19 there can be delays that we do not have any influence on and we apologize for possible delays in advance. 

For more information about our COVID 19 policies, please click here 

Depending on your country, it is your responsibility to make sure that you are allowed to import the ingredients that are listed in our products, according to cosmetic regulations in your country. We will not be held responsible for non-delivered items or packages held at customs, neither for additional costs or fees that might be charged at customs or other border fees.

What shipping methods do you offer?

Canada Post is our shipping courier and at check out, you can choose between

Domestic shipping with Canada Post

 

Shipping Service Delivery Timeline Description
Expedited Parcel 1-7 business days An economical way to ship packages within Canada.
Xpresspost 1-2 business days Ship documents and parcels quickly within Canada.
Priority Next business day Canada Post's fastest domestic delivery for time-sensitive documents and parcels.

Shipping delays due to COVID19 are possible! We apologize, but we have no influence on these! 

 

USA shipping with Canada Post

 

Shipping Service Delivery Timeline Description
Small Packet™ USA - Air 5-8 business days An economical way to ship small and lightweight (under 1 kg) packages to the U.S.
Tracked Packet™ - USA 4-7 business days Ship small and lightweight (under 1 kg) items faster to the U.S.
Expedited Parcel™ - USA 4-7 business days Ship bigger and heavier (under 30 kg) parcels to the U.S.
Xpresspost™ - USA 2-3 business days Canada Post's fastest option for shipping orders 

 Shipping delays due to COVID19 are possible! We apologize, but we have no influence on these! 

International shipping with Canada Post

Canada Post offers Xpresspost International for international shipping.

Shipping Service Delivery Timeline Description
Small Packet™ International - Surface or Air Air: 6-10 business days Surface: 1-3 months An economical way to ship less-urgent small and lightweight (under 2 kg) items internationally.
International Parcel™ - Surface or Air Air: 12+ business days Surface: 1-3 months An economical way to ship less-urgent large and heavy items internationally. Ship to countries that don't offer Xpresspost - International.
Tracked Packet™ - International 6-10 business days A way to ship small and lightweight (under 2 kg) items to 31 countries.
Xpresspost™ - International 4-7 business days Canada Post's fastest shipping option to 70+ cou

 Shipping delays due to COVID19 are possible! We apologize, but we have no influence on these! 

Included insurance coverage

Your shipment is eligible for liability coverage up to $100 CAD for shipments using the following shipping services:

  • Domestic: Priority™, Xpresspost™, Expedited Parcel™
  • International: Priority™ Worldwide, Xpresspost™ — USA, Xpresspost — International, Tracked Packet - USA, Tracked Packet International, Expedited Parcel - USA, International Parcel Surface, International Parcel Air.